Cookie Policy
In short. We only use cookies and similar technologies that our websites need to work and stay secure. We don’t use analytics, advertising or tracking cookies, and our website’s fonts are served from our own website, not from Google.
When you first visit, we ask you to Accept or Reject. Today both choices give you the same website, because there is nothing optional to switch on. If we ever add anything optional, it will only run if you have accepted.
1. What cookies are
Cookies are small files a website stores in your browser. Similar technologies, such as your browser’s session storage, work in a similar way. The law (the Privacy and Electronic Communications Regulations) says we need your consent for them, unless they are strictly necessary to provide something you have asked for, such as signing in or keeping your basket.
2. The cookies we use
This covers phoenixhosting.co, our client area (portal.phoenixhosting.co), our onboarding forms (onboarding.phoenixhosting.co) and our management portal (manage.phoenixhosting.co). All of them are strictly necessary.
| Name | Where | What it does | How long |
|---|---|---|---|
phx_consent | phoenixhosting.co and the client area | Remembers whether you chose Accept or Reject, so we don’t ask on every page | 6 months |
WHMCS followed by random letters | Client area | Keeps you signed in, keeps your basket, and protects forms from misuse | Until you close your browser |
| “Remember me” login cookie | Client area | Keeps you signed in between visits, only if you tick “Remember me” | Until you sign out, or it expires |
phx_brief | Onboarding forms | Keeps your onboarding brief open for you | Up to 30 days |
mgmtportal_session | Management portal | Keeps you signed in to edit your website | 60 minutes |
| Session storage (not a cookie) | phoenixhosting.co “Start your website” page | Remembers the choices you made in that browser tab, so the Back button doesn’t lose them. Nothing personal is stored | Until you close the tab |
Cloudflare security cookies, such as __cf_bm or cf_clearance | Any of our websites, only if Cloudflare needs to check traffic | Tells real visitors apart from automated attacks | From 30 minutes up to a few days |
Google reCAPTCHA (for example _GRECAPTCHA) | Client area pages with a sign-in, sign-up, checkout, contact, support or password-reset form, or a domain search | Protects those forms from spam and automated abuse (see section 3) | Up to 6 months |
Stripe (for example __stripe_mid, __stripe_sid) | Client area checkout and payment pages only | Takes your card payment securely and prevents fraud. Stripe may also run its own security check (hCaptcha) during payment | 30 minutes (__stripe_sid) to 1 year (__stripe_mid) |
3. Google reCAPTCHA
We treat Google reCAPTCHA as strictly necessary. It protects your account, our checkout and our support forms from automated attacks, fake sign-ups and card testing, and those forms can’t be offered safely without it. For that reason it is not switched off when you choose Reject.
It loads only on the client area pages listed above, not on phoenixhosting.co itself. When it loads, Google receives your IP address and information about your browser and device, and may set or read its own cookies. The reCAPTCHA box may also load Google’s fonts for its own display. Google’s Privacy Policy and Terms of Service apply. Google is listed in our providers.
4. What we don’t use
- No analytics or statistics cookies.
- No advertising, retargeting or social media tracking.
- No fonts or scripts loaded from Google on phoenixhosting.co. Our fonts are stored on our own website.
- Stripe’s payment cookies are set only on checkout and payment pages, because you can’t pay by card without them. See Stripe’s privacy policy.
5. Websites we build for customers
Websites we build for our customers set no cookies of their own, other than one that remembers the visitor’s Accept or Reject choice. Each of those websites has its own privacy notice, and the business that owns it is responsible for it.
6. Changing your choice
Use the Cookie settings link at the bottom of any page on phoenixhosting.co or our client area, or the button below. Your choice is saved for 6 months, then we ask again. You can also delete cookies in your browser’s settings at any time; strictly necessary cookies are then set again when you use the website.
Your current choice: not made yet
7. Questions
Email [email protected]. More about how we use personal information is in our Privacy Policy.
Version 1, 5 October 2026. Phoenix Digital Innovations Ltd, trading as Phoenix Hosting, company number 17458875.